At Tablevoice, we are committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Who We Are

Tablevoice is a Canadian-based technology company offering an AI-powered voice assistant platform for restaurants. Our services help automate phone answering while enhancing customer experience and operational efficiency.

What Information We Collect

We collect personal information that is reasonably necessary to provide our services, including:

• Contact information: Names, phone numbers, and email addresses provided by callers or business partners.

• Call interaction data: Call recordings, transcripts, and AI-generated logs of conversations.

• Business information: Restaurant name, hours, menu details, and staff contact info as provided by clients.

• Website usage data: When you visit our website, we may collect anonymized usage data (via cookies and analytics tools) for performance and security.

How We Use Your Information

We use personal information for the following purposes:

• To provide and improve our AI voice assistant service

• To communicate with clients and respond to inquiries

• To maintain the functionality and security of our systems

• To train and refine our AI models (anonymized and aggregated data only)

• To meet regulatory or legal obligations

Consent

By using our services or submitting your information, you consent to the collection, use, and disclosure of your personal information as described in this policy.

Where required by law, we will obtain explicit consent before collecting or processing sensitive information or using data for purposes not previously disclosed.

Disclosure of Information

We do not sell personal information. We may disclose data in the following circumstances:

• To service providers who support our operations (e.g., cloud storage or telecom partners) under strict confidentiality agreements

• If required by law, subpoena, or legal process

• In connection with a business transaction (e.g., merger or acquisition), where information may be transferred as part of due diligence

How We Protect Your Information

We take reasonable security measures to protect personal data, including:

• Encryption of data in transit and at rest

• Access controls and secure authentication

• Regular audits and vulnerability assessments

• Data minimization practices

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Call recordings and transcripts are stored securely and deleted or anonymized after a defined retention period unless otherwise requested by clients.

Your Rights

Under PIPEDA, individuals in Canada have the right to:

• Access their personal information held by us

• Request corrections to inaccurate information

• Withdraw consent (subject to legal or contractual obligations)

• File a complaint with the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the details below.

Cookies and Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to monitor traffic, improve usability, and measure performance. You can disable cookies in your browser settings, but doing so may affect your user experience.

Third-Party Services

If you follow links to third-party websites or platforms, their privacy policies will apply. We are not responsible for how those services collect or use your information.

Contact Us

If you have any questions about this Privacy Policy or wish to access or update your information, please contact:

Privacy Officer
Tablevoice Inc.
host@tablevoice.com