Case Study
How Voice AI For Restaurants Technology Generated $14,110 in Reservations for a High-End Italian Restaurant in 30 Days
As an upscale Italian restaurant in downtown Toronto, Notte Ristorante & Bar (formerly Trattoria Amano) hosts frequent group celebrations and private events across several private and semi-private spaces (e.g., Chef's Table, Brigida Room, Costanza Room, Sofia Room, Amano Notte). Demand was strong, but during peaks the team struggled to keep up with phones and follow-ups—especially for larger parties and private dining requests—so high-value bookings could lag or slip.
The Solution
Tablevoice at the host stand
Amano Trattoria turned on Tablevoice to ensure every call and group inquiry is captured and routed—without pulling staff off the floor.
24/7 reservations
Always available to take bookings and secure high-intent demand.
One shared inbox
Voice and messages (SMS) logged in one place for the whole team.
On-brand replies
Staff respond from the iPad in the restaurant’s tone of voice.
Clear ownership
See who’s handling each thread; managers can reassign as needed.
Large-party routing
Private dining and catering inquiries are triaged to the right teammate fast.
Full audit trail
Conversation history and outcomes are time-stamped and searchable.
Tablevoice has been a game changer for us. It handles calls during closed hours and peak times, so we don't miss high-intent guests or opportunities. The team has been fantastic at adapting the product to fit our needs, and it's become an essential part of our operations flow. The platform keeps getting better, and we've seen a real impact — more bookings, more consistent and accurate guest communication, and even reduced training costs for our host team. It's honestly hard to imagine running without it now.
- Adam Teolis, Owner, Notte Ristorante & Bar
IMPACT
What changed?
More captured demand: Fewer missed calls -> more tables held (including after hours).
Faster group bookings: Private-dining requests reach the right person immediately, accelerating back-and-forth and locking in dates sooner.
Happier teams: Hosts stay focused on guests in the room; no more juggling phones.
Manager visibility: Volume, response speed, and outcomes are easy to review and coach.
The impact in 30 days
These results helped Amano convert more high-value private-event and large-party interest into seated guests—without adding headcount or disrupting service.
In reservations booked through Tablevoice
Guest calls handled that might otherwise have been missed
Reservations completed for 151 diners (≈ 4.7 guests per reservation)