A complete call center workspace for restaurant groups. Answer calls, text guests, and see reservation history across your venues—with an AI Host ready to handle overflow, outside hours, and the requests you choose.
Your team decides when the AI Host steps in.
Lee Navarro
(415) 555-0126
At Rosalie’s North
NotePrefers the window. Celebrating an anniversary.
Start with the coverage that fits each venue. Your team can use Tablevoice as its call center workspace even when the AI Host isn’t answering.
Keep your call center as the first point of contact. When the team is busy or a call goes unanswered, your AI Host handles routine requests and captures what needs a personal follow-up.
Guests often call because they need more than a table. We help build your AI Host’s knowledge from your website, menus, venue details, and the questions your team hears every day. Then you decide where a person should step in.
Hear sample calls and try FoodieAnswer specific questions from the venue information you provide. Bring in your team when a detail needs confirmation.
Check live OpenTable availability and book when possible. If your setup calls for a transfer and nobody picks up, the AI Host can resume with your venue’s walk-in guidance.
Use reservation context to handle a late arrival, or route to your team. Set rules for sensitive requests, such as a cancellation close to service, to reach a person.
Work across venues with calls, texts, notes, and follow-ups in one Team Inbox. See the guest, their reservation context, and what has already happened before you answer.
Reservation requests and outcomes are detected in calls handled by your team as well as your AI Host. Keep the booking and the conversation together, with a clear view of what needs follow-up.
Maya inquired about a leadership dinner for 18 guests next Thursday. Budget is around $95 per person, with two vegetarian and one dairy-free guest. The events team was notified.
Explore an illustrative inbox: select a guest and open their transcript. Example data throughout.
See who is calling, the venue they reached, and the guest context available before you pick up.
Make outbound calls in the app. Guests see the number of the venue they contacted, even when your call center handles the callback.
Follow up with two-way texting from your venue’s text-enabled number. Confirm a detail or send information without another round of missed calls.
Give the venue the first chance to answer, with your call center as backup. Or lead with your central team during the day and ring the venues at night. Sequences let you choose the order, recipients, and ring time.
Eligible during the venue’s call transfer hours
Ring · 20s
Alex + Sam · their scheduled availability
If unanswered · 20s
Give the venue the first chance to answer. If nobody picks up, available call center team members ring together.
Priya Anand
(403) 555-0148
At Rosalie’s West
Also coming up across the group
Rosalie’s NorthSat · 7:00 PM · 12 guests
A concierge who cannot reach you may book somewhere else. Give those relationships a direct route to a person, with the context to look after their guests across your group.
Let concierges and VIPs bypass the AI Host. Ring your team first or route to a manager for guests who need personal attention.
Surface VIP status, partner identity, notes, and conversation history. Where reservation sync is available, add upcoming bookings and visit history.
A wedding, a group dinner, or a private-room inquiry deserves a follow-up. Your AI Host can gather the date, party size, and requirements so your events team can take the conversation forward.
With cross-venue booking enabled, your AI Host can offer availability at another venue in your group and complete the reservation on the same call.
Understand call demand, who answers, what gets booked, and where your team makes the difference. Look across the group, then drill into a venue or a partner relationship.
| Partner | Calls | Bookings | Covers |
|---|---|---|---|
| The Grand Hotel | 62 | 24 | 88 |
| Parkside Concierge | 41 | 15 | 52 |
| City Welcome | 25 | 7 | 24 |
Attribute calls, reservations, and covers to concierge and partner lines, whether your team or the AI Host answers. Open the bookings behind each relationship.
Use booking and cover attribution to evaluate the revenue contribution of your concierges and partners. Broader reservation reporting adds estimated booking revenue and, where supported by your connected data, POS-matched spend.
Review inbound and outbound calls, transcripts, and booking outcomes. Understand how your team and AI Host each contribute to the guest experience.
Reporting detail depends on your integrations and sync level. Estimated revenue uses covers and average spend; it is distinct from recorded guest spend.
Show us how your call center works today. We’ll map your venues, coverage, VIP routes, and OpenTable workflows into a setup that keeps your people in the loop.